Reference

How We Protect Your Account Data

Your DANA, OVO, GoPay and QRIS wallet checks, login records, and game-session security data sit under one clear Privacy Policy at dewa4dku.

DANA data checksOVO wallet recordsGoPay login securityQRIS payment privacy
dewa4dku How We Protect Your Account Data
CONTACT ROUTES

Privacy Help Through Local Channels

Fast contact matters when your account data or wallet record needs checking. Our privacy support is available daily from 09:00 to 23:00 WIB through live chat after login and by email at [email protected]. For security, we may ask you to confirm your registered mobile number, recent QRIS reference, or the device you used before we discuss personal data.

Team online

Live chat privacy desk

Use live chat after login from 09:00 to 23:00 WIB when you need help with account data, cookie choices, or wallet record questions tied to DANA, OVO, GoPay or QRIS.

Email privacy request

Send privacy requests to [email protected] with your account email, registered mobile number, and the issue you want checked. We reply with the next verification step before sharing account data.

Account verification path

Inside your account, open Profile, then Security, then Active Sessions to compare device access. If something looks wrong, contact us and we will check the related privacy logs.

DATA CARE

How Our Policy Works in Practice

A Privacy Policy should explain what happens after you tap, log in, pay, or ask for help. We keep privacy handling tied to real account events: registration, wallet checks, session security, cookie…

Account data collection

When you create an account, we collect details you type, such as your mobile number and login credentials. We use them for access control, account recovery, support checks, and wallet matching.

Payment privacy handling

DANA, OVO, GoPay and QRIS records are used to match deposits, verify cash-out requests, and investigate wallet disputes. We store transaction references, not your full external wallet login details.

Device and session logs

We record browser type, IP range, device signal, and login time to protect your account. Check Profile, Security, Active Sessions to see current access and flag a device you do not recognise.

Cookie choices

Cookies help keep you signed in, remember language settings, and measure page errors. You can clear them through Chrome or Safari settings, though some account features may require a fresh login.

Game-session privacy

Activity in Auto Roulette, Fortune Dragon, Valorant, Rocket Crash, Bingo and Fish Hunter may create session records. We use those records for account history, support checks, and security investigations.

Retention and correction

We keep data only as long as needed for account operations, payment checks, dispute handling, and legal duties. Ask support to correct account details or request deletion where local law permits.

Questions About Your Privacy Rights

Your privacy questions usually start from real account moments: a wallet reference, a new device, a cookie prompt, or a name that needs correction. These answers explain how we handle those requests without asking you to share more than needed. For anything linked to your own account, contact us after login so we can verify you before discussing personal data.

We collect the details you enter during registration, your login credentials, mobile number, device signal, IP range, and wallet references tied to DANA, OVO, GoPay or QRIS. We use them to run and protect your account.

Yes. The policy covers wallet references we receive for deposits, cash-out checks, disputes, and support questions. We do not ask for your external wallet password, and support will not request it by chat or email.

Log in, contact live chat from 09:00 to 23:00 WIB, or email [email protected]. We will verify your registered mobile number and may ask for a recent wallet reference before sharing account data.

Yes, if the request passes verification. Send the detail you want changed through live chat or email, then confirm your account email, registered mobile number, and a recent DANA, OVO, GoPay or QRIS reference.

Cookies keep your session active, remember basic preferences, and help us check page errors. You can clear cookies in your browser settings, but you may need to log in again afterward.

We keep account, payment, support, and security records for as long as needed to operate the account, handle disputes, and meet duties that depends on local law. Deletion requests are checked case by case.

Contact live chat after login or email [email protected] as soon as you notice unusual access. Include the device, approximate time, and any DANA, OVO, GoPay or QRIS reference involved.